Send the location in a usable format
A live pin is the fastest starting point. On a motorway, add the road name, direction of travel, kilometre marker, nearest exit or service area and whether the vehicle is safely outside the traffic lane.
Vehicle information determines the equipment
Passenger cars, light commercial vehicles, motorcycles and loaded trucks require different jacks, sockets, inflation equipment and tyre capacities. Send the registration class, tyre size and affected wheel before dispatch.
The tyre is inspected before a repair decision
Air loss may come from a puncture, valve, bead seating, wheel damage or internal failure. If repair would not be safe, replacement or another appropriate solution is explained clearly.
Frequently asked questions
Can I request help in English?
Yes. Send a short WhatsApp message with your live location, vehicle type, tyre size and a photo. Written details reduce misunderstandings during an urgent roadside situation.
Do you provide a fixed arrival time?
A realistic estimate is shared after the exact location, traffic, vehicle class and required equipment are checked. A fixed time is not promised before those details are known.
What should I send from a motorway?
Send the live location together with road name, travel direction, kilometre marker, nearest exit or facility and whether the vehicle is in a safe waiting area.