Wait only in a safe area
Use hazard lights and warning equipment according to traffic rules. Stay away from live lanes and follow instructions from the motorway operator, police or emergency services. Tyre work begins only when the area is safe.
Heavy vehicles need axle and load details
For trucks and trailers, send tractor or trailer, axle position, single or dual wheel, tyre size, load state and spare availability. This avoids dispatching unsuitable equipment over a long motorway distance.
Frequently asked questions
What should I send from a motorway?
Send the live location together with road name, travel direction, kilometre marker, nearest exit or facility and whether the vehicle is in a safe waiting area.
Is a live pin enough on the motorway?
It helps, but direction and a nearby exit or kilometre marker are also needed because access can differ between carriageways.
Can you promise an exact arrival time?
No fixed time is given before location, traffic, access route, vehicle and equipment requirements are checked.