Technical preparation before dispatch
A location alone is not enough for the correct response. Vehicle class, tyre size, affected wheel, visible damage, spare-wheel status and road conditions are checked so that the team can bring suitable tools and tyre options.
Repair is recommended only when it is safe
A puncture in the tread may be repairable, while damage to the sidewall, shoulder, bead or internal structure may require replacement. The final decision follows physical inspection rather than a promise made from a photograph.
Service area and communication
The Sancaktepe base serves priority routes on Istanbul’s Asian side, the Northern Marmara Motorway and the western Kocaeli corridor. Written WhatsApp details help foreign drivers communicate the location and problem accurately.
Frequently asked questions
Can I request help in English?
Yes. Send a short WhatsApp message with your live location, vehicle type, tyre size and a photo. Written details reduce misunderstandings during an urgent roadside situation.
Do you provide a fixed arrival time?
A realistic estimate is shared after the exact location, traffic, vehicle class and required equipment are checked. A fixed time is not promised before those details are known.
Can every puncture be repaired at the roadside?
No. Sidewall, shoulder, internal structure and run-flat damage may make repair unsafe. The tyre is inspected before repair or replacement is recommended.