Frequently asked questions about mobile tyre assistance
Clear answers for foreign drivers, passenger cars, commercial vehicles and motorway breakdowns.
Can I request help in English?
Yes. Send a short WhatsApp message with your live location, vehicle type, tyre size and a photo. Written details reduce misunderstandings during an urgent roadside situation.
Do you provide a fixed arrival time?
A realistic estimate is shared after the exact location, traffic, vehicle class and required equipment are checked. A fixed time is not promised before those details are known.
Can every puncture be repaired at the roadside?
No. Sidewall, shoulder, internal structure and run-flat damage may make repair unsafe. The tyre is inspected before repair or replacement is recommended.
What should I send from a motorway?
Send the live location together with road name, travel direction, kilometre marker, nearest exit or facility and whether the vehicle is in a safe waiting area.
Can you assist trucks and trailers?
Requests are accepted for trucks and articulated vehicles. Please state tractor or trailer, affected axle, tyre size, load condition and whether a usable spare is available.
Does the website save my location?
The quick request form does not store the details on the website. It prepares a WhatsApp message, which is sent only after you approve it.