Identify tractor, trailer and affected axle
Steer, drive and trailer axles use different tyre specifications and access conditions. State whether the problem is on the tractor or trailer and send a wide photo showing the axle position.
Load and road surface affect safe lifting
A loaded vehicle, soft shoulder, slope or narrow emergency lane can make roadside lifting unsafe. The working area is assessed before any intervention begins. Official motorway safety instructions always take priority.
Send the complete tyre marking
Heavy-vehicle preparation requires the complete size, load index, construction and wheel information. Also report dual-wheel configuration, visible wheel damage and whether a usable spare tyre is carried.
Frequently asked questions
Can you assist trucks and trailers?
Requests are accepted for trucks and articulated vehicles. Please state tractor or trailer, affected axle, tyre size, load condition and whether a usable spare is available.
Can you work on a loaded truck?
The load, ground condition, axle and available working space must be assessed. Some situations cannot be handled safely at the roadside.
What photos should I send?
Send one wide vehicle photo, the affected axle, the tyre sidewall code, the damage and the road position without stepping into traffic.